Anyhoo, for sheets and goggles I thought I’d have a look at the Makerfield Heating website (the company website for plumber Robert Kenyon, whose company was Incorporated on the 5 February 2026, according to Companies House).
https://find-and-update.company-info...mpany/17014370
Before Old Boy accuses me of a smear, I’m not stating the Company isn’t real, just that there appear to be some discrepancies on the website - there may be valid explanations for them.
The website -
https://www.makerfieldheating.com/
There is no way of contacting the company on the website - no phone number(s), no email address(es), no "Contact Us" web-page where potential customers can enter details.
If you go to the Menu button on the top right hand corner, and choose either of the first two options "Home" and "Welcome", nothing happens.
Choose "Privacy Policy", and it links through to a standard boilerplate Privacy Policy, which is fair enough, as that’s standard for small companies.
Choose "About Us", and it just drops down the home web-page to the "Our Commitment" section - it is actually "About Us" info, but not sure why it has a "Our Commitment" title?
Quote:
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Makerfield Heating is a trusted plumbing and heating service provider in Wigan, boasting over 20 years of experience. Our team holds Gas Safe Registration and is dedicated to quality workmanship, offering reliable services for boilers, cookers, and fires, alongside landlord safety checks.
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If you go to the bottom right hand corner of the home web-page, there are four linkable options - Privacy Policy (again), Accessibility Statement, Terms & Conditions, Refund Policy.
The Privacy Policy link goes to the same page as the link at the top of the page (rightly), but the other three options just take you to generic "this is what a Accessibility Statement, Terms & Conditions, Refund Policy" are, rather than an actual Accessibility Statement, Terms & Conditions, Refund Policy.
For example
Quote:
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of Terms & Conditions. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific terms you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Terms & Conditions.
Terms & Conditions - the basics
Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner.
T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).
T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.
What to include in the T&C document
Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more.
To learn more about this, check out our article “Creating a Terms and Conditions Policy”.
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One last thing - do many plumbers have two right hands?
