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D. Biggles · Today, 16:01

Interesting call with Virgin tech dept today.
Following previous issues I did a full reinstall of the new software, once again wiping all my scheduled recordings in the process. That improved things a bit - even the picture quality was a bit closer to what I'd been used to with the TiVo software. A recording was made overnight which I watched this morning.
So far so good, but when my wife tried to watch an on demand programme it wouldn't play. We tried Netfix and iPlayer, both of which no longer recognised me and forced me to sign in again. iPlayer then worked but Netflix stiil wouldn't. Even though it's working, every time I exit iPlayer it forces me to sign in again even if I've not turned the box off.
I re-booted and re-set the router and swapped out the cables - still no joy which is when I called Virgin.
The automated test I ran said there was no connection with the hub but Virgin confirmed there is. After some time on the call they had to escalate the issue, and I will have to wait up to 5 days for a resolution.
The interesting point is that when I queried the fact that every time I rebooted the box I lost all my recordings and scheduled recordings, he confirmed that this is correct! The only way to avoid this (he said) was to do a factory reset via the remote control which will give the option to keep recordings and scheduled recordings.
This seems nuts as it means that every time there is a simple power cut all recordings and scheduled recordings will be deleted! I almost can't believe that what he told me is true, except for the fact that is what happened to me every time I restarted!

---------- Post added at 17:01 ---------- Previous post was at 16:57 ----------

I've just realised that the reason I finally gave in and agreed to switch to V360 was because Virgin warned that streaming services and apps would no longer be supported under the TiVo software so I could lose access to these.
It's ironic that this is exactly what has happened as a result of accepting the change!

PS I am deliberately not using the word 'upgrade' as it sure ain't that!

Today, 16:01	#19
D. Biggles cf.member Join Date: May 2026 Posts: 3	Re: Virgin 360 Recordings question Interesting call with Virgin tech dept today. Following previous issues I did a full reinstall of the new software, once again wiping all my scheduled recordings in the process. That improved things a bit - even the picture quality was a bit closer to what I'd been used to with the TiVo software. A recording was made overnight which I watched this morning. So far so good, but when my wife tried to watch an on demand programme it wouldn't play. We tried Netfix and iPlayer, both of which no longer recognised me and forced me to sign in again. iPlayer then worked but Netflix stiil wouldn't. Even though it's working, every time I exit iPlayer it forces me to sign in again even if I've not turned the box off. I re-booted and re-set the router and swapped out the cables - still no joy which is when I called Virgin. The automated test I ran said there was no connection with the hub but Virgin confirmed there is. After some time on the call they had to escalate the issue, and I will have to wait up to 5 days for a resolution. The interesting point is that when I queried the fact that every time I rebooted the box I lost all my recordings and scheduled recordings, he confirmed that this is correct! The only way to avoid this (he said) was to do a factory reset via the remote control which will give the option to keep recordings and scheduled recordings. This seems nuts as it means that every time there is a simple power cut all recordings and scheduled recordings will be deleted! I almost can't believe that what he told me is true, except for the fact that is what happened to me every time I restarted! ---------- Post added at 17:01 ---------- Previous post was at 16:57 ---------- I've just realised that the reason I finally gave in and agreed to switch to V360 was because Virgin warned that streaming services and apps would no longer be supported under the TiVo software so I could lose access to these. It's ironic that this is exactly what has happened as a result of accepting the change! PS I am deliberately not using the word 'upgrade' as it sure ain't that!