Quote:
Originally Posted by adduxi
The main reason I left VM a couple of times was down to cost. I really, really detest the "yearly dance" to get a deal. I've left again as the costs were going from 34 to over 70. Funny enough within a few days of cancelling, a deal arrived for 21. Go figure. Why they can't just give users a proper price in the first place?
However, since Openreach cabled the area a couple of years ago, VM are no longer the only supplier for reasonable speed broadband. so at least I can shop around.
As for CS, I've never needed them, thankfully and I've always said the VM broadband service I've had is very, very good over the many years I've had it.
Perhaps the Forum is not returning, and as more and more areas are upgraded to fibre, the need for the "old cable" knowledge will no longer be needed.
As for social media, AFAIK Twitter/X was being used for over 50% of the users queries recently, so if that trend continues, it's another nail in the coffin for a Forum.
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They do this to extract as much money as possible from those not savvy or capable of negotiating, these will be often be elderly, confused or have learning difficulties. Inertia or a busy life also come into play.
The 'reduced' prices are what they expect people to pay, made to look good by reducing artificially set high prices. If people pay the artificially set high prices, all the better for Virgin.