Quote:
Originally Posted by daveeb
Back in the day it was really useful and was a lot better than trying to sort issues over the phone with the woeful CS. In more recent times, as mentioned by Jem, the dialogue became more copy and paste answers to issues and the scope of problems that could be dealt via the forum declined. In short VM have been quietly winding it down for years and I can't see it coming back. It was one of numerous reasons why I jumped ship from VM when I did.
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The main reason I left VM a couple of times was down to cost. I really, really detest the "yearly dance" to get a deal. I've left again as the costs were going from 34 to over 70. Funny enough within a few days of cancelling, a deal arrived for 21. Go figure. Why they can't just give users a proper price in the first place?
However, since Openreach cabled the area a couple of years ago, VM are no longer the only supplier for reasonable speed broadband. so at least I can shop around.
As for CS, I've never needed them, thankfully and I've always said the VM broadband service I've had is very, very good over the many years I've had it.
Perhaps the Forum is not returning, and as more and more areas are upgraded to fibre, the need for the "old cable" knowledge will no longer be needed.
As for social media, AFAIK Twitter/X was being used for over 50% of the users queries recently, so if that trend continues, it's another nail in the coffin for a Forum.