Quote:
Originally Posted by Mr K
If you're a 'VIP' community member, you'd have the first to be informed, surely.....
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The ‘VIP’ member status has long since failed to mean anything significant to VM. In the dim and distant past VIPs were chosen for their obvious knowledge of the systems and willingness to assist others. In return they were given some perks, reduced fees etc. During my brief status as a VIP, I declined any such perks as a felt that doing so might compromise my giving an honest opinion - not surprisingly I was ejected from the programme after a year, so, presumably I did something right (or wrong from VM’s perspective)!
Over the last year or two, the VIP status has become meaningless, they were treated with the same degree of respect (ie none) that every other poster was on the forum. And especially over the last year, the forum itself degenerated into a means of complaining about graffiti on a cabinet, a broken omnibox on the wall. Inevitable most threads ended with a member of the forum team posting a ‘let’s take this to a private message.....’ and then radio silence. So as a
forum - a means to share information, and fixes, and help, it sort of ceased to exist.
I’m going to make a prediction, it’s not coming back, ever, neither is the O2 community forum - it’s now been three months into their ‘brief downtime while we migrate....’ timeframe.
Two possibilities,
a) the forums has become too toxic, allowing disgruntled customers to share similar stories of bad customer service. Better to shut that all down and have a more one-to-one, social media, connection where they can isolate each customer from others and tell them that their issue is unique.
or
b) VM and O2 did intend to merge their forums but their IT people were too incompetent to do so.
Either way is not a good look.