As a follow up to my 'rant' in the "moans & pet hates" thread, I'm pleased to say that my VM woes are - for the time being - behind me, although it took a couple of tries.
First call about the new contract resulted in a female trying to push upgrades at me, difficult to understand most of the time, the resulting offer was (over 2 years term) fairly good, however when the confirmation Email arrived I saw I'd been given some strange unrequested 'add ons'.
Knowing I had a 14 day grace period I waited a few days then rang to query the contract. This time a chap I could understand better went through it all, removing the crap I hadn't asked for, and the end result is a price much better than I'd hoped for.
I understand prices do need to rise, but the lady sneaking a few extras in has actually led to me getting a better deal than I had over the last 2 years.
