Thread: General Virgin Broadband Outage GU16 28th April
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Old Today, 10:19   #2
nodrogd
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Re: Virgin Broadband Outage GU16 28th April
I assume you do not subscribe to VMs traditional TV service. If this was also down it would point to a local network problem & not a headend problem.

A solid white light should mean you have a viable connection to VMs network (all downstream & upstream channels have handshaked & locked correctly). Assuming you have done a proper cold start (left the hub powered down for 10 minutes before restarting) then it may be a fibre node failure. If it is then upwards of 1000 properties will be affected. The only way to check if it is just you is to talk to any neighbours who are using VM.
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