I've had a very busy day today, far too busy to spend an hour or more listening to 'elevator' music waiting for Virgin to answer the phone . . so I haven't rang them (yet).
As an extra annoyance, I mentioned to the wife how I was seriously considering changing internet provider . . and got shot down in flames
It seems she is very much against the hassle of change, and is quite happy with what we have . . as she always is until the price goes up an extra £25 a month
My only recourse now is probably to ring, query the bill, then beg and plead (lol) for some discounts when the contract renews in 3 weeks (I also hate being a bloody hypocrite, which is what I now feel like)