Quote:
Originally Posted by jem
What we have are call centre workers, probably on what amounts to minimum wage in that part of the world, being told to literally follow the prompts on the screen in front of them - yes they might just as well be a computer algorithm.
You think they are given anything other than basic training - I’d be astonished if any of them have even seen a VM hub, they are told to simply follow the flow, ask the questions that are presented on the screen in front of them and act accordingly, no more, no less, no deviation. Possibly they are penalised for deviating from the script and using their own initiative.
Now VM could make things better, but don’t, they consistently lie at the bottom of OFCOMs league tables for customer satisfaction. This may be down to them not exactly being in a good financial position - as a PLC their figures are public knowledge, and it doesn’t look too brilliant - they need to save every penny they can.
It is what it is.....
And yes I do agree, the couple in question could leave without penalty due to obvious breech of contract. But in reality, what would happen is that VM would charge them an early disconnection fee (I assume that they were in some kind of minimum contract term), wit threats of legal action if they didn’t pay it. Yes they could escalate to arbitration, no doubt win and get compensation. But really?
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Exactly and at their time of life they probably couldn't cope with all the hassle, something which Virgin will be well aware of.
According to Hugh, these are highly educated people, so I dread to think what the rest of their citizens are like.
I didn't know their figures were looking troubling, at this stage the best thing would be for them to go into administration and be bought by a better company.
As both Sky & Virgin will eventually be offering the same product (and others too), the only differentiation will be pricing & customer service.