[Itshim]

Originally Posted by jem

What we have are call centre workers, probably on what amounts to minimum wage in that part of the world, being told to literally follow the prompts on the screen in front of them - yes they might just as well be a computer algorithm.

You think they are given anything other than basic training - I’d be astonished if any of them have even seen a VM hub, they are told to simply follow the flow, ask the questions that are presented on the screen in front of them and act accordingly, no more, no less, no deviation. Possibly they are penalised for deviating from the script and using their own initiative.

Now VM could make things better, but don’t, they consistently lie at the bottom of OFCOMs league tables for customer satisfaction. This may be down to them not exactly being in a good financial position - as a PLC their figures are public knowledge, and it doesn’t look too brilliant - they need to save every penny they can.

It is what it is.....