Quote:
Originally Posted by daveeb
Like everything with VM what they promise and what they deliver are often two different things. Everything is a battle as their business model seems to be based on customer misinformation and inertia.
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Exactly and even vulnerable/elderly people are considered fair game along with everyone else.
---------- Post added at 18:05 ---------- Previous post was at 17:59 ----------
Quote:
Originally Posted by jem
I would suspect that if they have already been told that the repair won’t happen until July, then they must have called and reported a fault. The whole point of the OFCOM automated compensation scheme is that the customer shouldn’t need to ‘register’, just logging a fault is enough to start the compensation timer.
Yes you are still expected to pay the monthly bill, but the compensation is supposed to be worth more back to you, and despite what you might be told, you absolutely can demand it back as a cheque or bank transfer. You don’t have to accept a bill credit.
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The radio feature did touch on this and said that, whilst this is the literal position in normal circumstances, because they were looking at a 7 month outage, it should not have been done as it amounted to a breach of contract.
A lot of issues arise because staff at this company (and others) apply rules that are interpreted literally in every situation, with no consideration for reasonableness, common sense or humanity.
We seem to now have humans thinking and working like computer programs.