Quote:
Originally Posted by jem
Yes, absolutely they maybe are, but it is what it is, they (VM) have decided that this is the quality of customer services they want to provide, their senior management have decided that this is ‘good enough’, so jog on, tough!
So what should any customer in your position do? Investigate alternatives, what can they offer, how much will it cost? And then armed with this info, call VM and cancel, just cancel. Chances are they will call you back with a much better offer, but they might not - so if you go down this path you absolutely need to be prepared to cancel VM and sign up wth another provider.
The very, very worse thing you can do is threaten to cancel (they will call your bluff), and then cancel and later call back asking to cancel the cancellation and stay.
Do that and there will be a massive red flag against your account along the lines of ‘offer this person nothing, in fact charge them more’.
Not good but it is the way it works - trust me!  |
You're absolutely right and, unless they offer me another bargain price, i'll be off. I'm no longer bothered about their pay TV offering or the landline, so will be looking into whether any of the broadband newcomers are worth trying (I keep getting letters and had a visit from EE yesterday.)
---------- Post added at 01:41 ---------- Previous post was at 01:37 ----------
Quote:
Originally Posted by 1701-e
You are taking the pee expecting to get that price for all that. It's not 2010.
Perhaps they want rid lol
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My policy is that crap suppliers can only charge what they are worth, or else they get cancelled. Contracts don't only exist for the benefit of Virgin Media.