Quote:
Originally Posted by RichardCoulter
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They are an absolute joke of a company.
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Yes, absolutely they maybe are, but it is what it is, they (VM) have decided that this is the quality of customer services they want to provide, their senior management have decided that this is ‘good enough’, so jog on, tough!
So what should any customer in your position do? Investigate alternatives, what can they offer, how much will it cost? And then armed with this info, call VM and cancel, just cancel. Chances are they will call you back with a much better offer, but they might not - so if you go down this path you absolutely need to be prepared to cancel VM and sign up wth another provider.
The very, very worse thing you can do is threaten to cancel (they will call your bluff), and then cancel and later call back asking to cancel the cancellation and stay.
Do that and there will be a massive red flag against your account along the lines of ‘offer this person nothing, in fact charge them more’.
Not good but it is the way it works - trust me!
