Quote:
Originally Posted by jem
VM don’t want customers sharing experiences, because if you happen to have a really bad experience, they would like to isolate it, it’s just you. What they don’t want is a platform where others can say ‘oh this is exactly what happened to me......’
It’s not coming back, ever. it’s just too embarrassing for them. They would prefer a more one-on-one approach where you are forced to call their sorry apology for a customer service provision. Whose main job is to upsell you to get them more money.
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Yep, it always was the intention to close it down. The forum upgrade/merge was a smokescreen. Keep delaying and the punters will forget it ever existed.
Strange for a company that consistently wins awards for the worst CS. This was their only helpful area, but as you say not good for business to have issues publicly aired, and that's all that matters.
At least this forum still exists, till VM buy it to close it down lIke NTHELLWORLD..
