Thread: VM Community Forum Move
View Single Post
Old Today, 19:42   #62
jem
cf.addict
 
Join Date: Mar 2005
Location: SE London (Bexley)
Services: None - well none with VM!
Posts: 380
jem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful one
Re: VM Community Forum Move
Quote:
Originally Posted by RichardCoulter View Post
I thought that they opened their community forum (and closed NTHellworld after buying it) to stop people complaining about them?? Have I got this wrong?
No that’s about right. NTHELLWORLD was a parody site, which they purchased and shut down.

The official community site was opened and was originally staffed by really knowledgable and helpful VM employees who could actually get stuff down.

However over the years it has been run down. More and more requests for help were met with ‘let’s take this to a private message’ and nothing forthcoming. Which sort of nullifies the whole point of a community forum.

Also there were an increasing number of posts massively criticising VM’s procedure and basic competence which were embarrassing.

VM don’t want customers sharing experiences, because if you happen to have a really bad experience, they would like to isolate it, it’s just you. What they don’t want is a platform where others can say ‘oh this is exactly what happened to me......’

It’s not coming back, ever. it’s just too embarrassing for them. They would prefer a more one-on-one approach where you are forced to call their sorry apology for a customer service provision. Whose main job is to upsell you to get them more money.

Now I’ve said it before and I’ll say it again, but there are a number of posters on here who are/were VIP members of the VM community forum and supposedly had back-channel access. Have any of you been given any insights as to what is happening? I’m going to suspect ‘no’ which just goes to show the level of contempt Kei has for you.
__________________
"I believe in an open mind, but not so open that your brains fall out"
Arthur Hays Sulzberger
jem is offline   Reply With Quote