Cable Forum - View Single Post - Virign Media compo refused due to ombusman.

jasonukuk1 · Yesterday, 19:13

1.had net on off for months and tv box .
terms was £9 a day auto compo.

2024 problems reported they failed to swap box or router .

2025 april was

3rd april loss of service credit in account £400.00
7th april they took it back ...

screen shots taken b4 i rang them .

its not there . was never there .
we no records of this £400.00

sent proof ceo was in error .
i was not happy we send u dead lock .

ombusman reply we paid him 3rd april 2025 no proof shown .
we not paying him again .

forced to pay they said he as it already in account show proof virgin media .

REFUSED TO SHOW THEM ANY PROOF .

JULY 2025 PAID £400.00 TO ME.

DEC HAD PROBLEMS WITH MONEY SO LOADED ACCOUNT WITH £500.00

problems with a service and then the fireworks hit the toilet .

u got money £400.00 x 2 we want the £400.00 back .

they said we look in to it 11th dec 2025 and get back to u 14th dec 2025.

checked account and was taken out .

12th dec manager looked and was error i paid it back in ur account with the words as follows ......

IM UNSURE MY RIGHT AS NOW .
DUE TO THE £400.00 IN COMPO PAID WE ARE LOCKING YOUR ACCOUNT WITH ANY GOOD WILL THIS IS FROM THE MANAGER TEAM IN CEO TEAM .

AS U HAD £400.00 IN COMPO FROM USE AND WE HERE TO MAKE MONEY NOT LOSE IT .

WE ARE BLOCKED ANY GOOD WILL ON THIS CONTRACT AND NEW CONTRACTS IF U STAY WITH USE.

OR U CAN LEAVE NOW AND WE WANT CHARGE U ANY FEES .
THAT IS THE ONLY OFFER WE OFFERING U JASON .

I ASKED FOR MANAGER HE COME BACK WE ARE NOT OFFERING U ANY MORE GOODWILL OR DISCOUNTS JUST THE NEW CONTRACT PACKAGE DEAL .
AND NO OTHERS DISCOUNTS IN THE CONTRACT TERMS .

customer 25+ years plus .

means nothink

the £400.00 was due and good job i check my account .
as if i never i be £400 less .

can they force the terms no good will on new contracts

new contract wips out all compo cases ?

thanks for any help

im sure they cant change there terms no goodwill or compo

Yesterday, 19:13	#1
jasonukuk1 cf.member Join Date: Mar 2026 Posts: 2	Virign Media compo refused due to ombusman. 1.had net on off for months and tv box . terms was £9 a day auto compo. 2024 problems reported they failed to swap box or router . 2025 april was 3rd april loss of service credit in account £400.00 7th april they took it back ... screen shots taken b4 i rang them . its not there . was never there . we no records of this £400.00 sent proof ceo was in error . i was not happy we send u dead lock . ombusman reply we paid him 3rd april 2025 no proof shown . we not paying him again . forced to pay they said he as it already in account show proof virgin media . REFUSED TO SHOW THEM ANY PROOF . JULY 2025 PAID £400.00 TO ME. DEC HAD PROBLEMS WITH MONEY SO LOADED ACCOUNT WITH £500.00 problems with a service and then the fireworks hit the toilet . u got money £400.00 x 2 we want the £400.00 back . they said we look in to it 11th dec 2025 and get back to u 14th dec 2025. checked account and was taken out . 12th dec manager looked and was error i paid it back in ur account with the words as follows ...... IM UNSURE MY RIGHT AS NOW . DUE TO THE £400.00 IN COMPO PAID WE ARE LOCKING YOUR ACCOUNT WITH ANY GOOD WILL THIS IS FROM THE MANAGER TEAM IN CEO TEAM . AS U HAD £400.00 IN COMPO FROM USE AND WE HERE TO MAKE MONEY NOT LOSE IT . WE ARE BLOCKED ANY GOOD WILL ON THIS CONTRACT AND NEW CONTRACTS IF U STAY WITH USE. OR U CAN LEAVE NOW AND WE WANT CHARGE U ANY FEES . THAT IS THE ONLY OFFER WE OFFERING U JASON . I ASKED FOR MANAGER HE COME BACK WE ARE NOT OFFERING U ANY MORE GOODWILL OR DISCOUNTS JUST THE NEW CONTRACT PACKAGE DEAL . AND NO OTHERS DISCOUNTS IN THE CONTRACT TERMS . customer 25+ years plus . means nothink the £400.00 was due and good job i check my account . as if i never i be £400 less . can they force the terms no good will on new contracts new contract wips out all compo cases ? thanks for any help im sure they cant change there terms no goodwill or compo