I had to hassle Octopus on X to get my final bill. I asked how long they said Outfox had not sent the reading yet get in touch with them. Outfox auto answered the query as to why with
Quote:
""If you speak to your old supplier during the process you may hear them say that are still waiting for us to send them the readings.
This just usually means they are still being checked or your old supplier hasn’t yet agreed with them. It can take up to 4 weeks and often call centre staff will not have access to this information."
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so I went back to Octopus and pasted Outfoxs reply and said you are sat on £250 because you have the same readings. Low and behold 5 minutes later I get my final bill they pedantically took a part days charge from my readings which were given within hours of the switch but hey ho I know what I am getting now. And I was not charged exit fees as I was within the 49 days as expected