Quote:
Originally Posted by SnoopZ
Just switched and asked for it to start on 1st April, the direct debit starts on March 23rd for some reason.
I actually thought the site had crashed when I clicked the sign-up button as it was spinning for a few mins but it worked in the end.
Can you please tell me how the switch works, I guess it just sorts itself out, but what about any credit on my octopus account?
Edit - the outfox email has confused me it's saying my start date is March 13th even though I selected April 1st!
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Outfoxes communication is not consistent, their app and site asks me to submit my opening readings between 11th and 18th March and the email they sent says they are now ready for my meter readings and everything will go live on 13th March. So Ive submitted my readings on the 8th March, hopefully I haven't done it too early.
They also completely ignored my selected switch date for 1st April.