Quote:
Originally Posted by Paul
In my experience, "Support" bots are generally just completely useless, on any site.
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Yes, although they will start with the basis that you haven’t tried the obvious ‘turn in on and off again’ process; which, naturally you have, not being an idiot, but the bot doesn’t know that, so insists that you do it anyway.
And to be fair, a good majority of issues can be fixed with a reboot, yes I know it’s a bit of a cliche, but it does actually work, well, say 80% of the time. So you can see why a bot will default to that.
The issue comes when you have a more complex issue which won't be fixed by simple measures. How many resources will VM expend on fixing a ‘possibly tiny’ number of issues?
Now they may make a business decision that it is better to simply concentrate on the simple fixes, using AI, and as for the more complex ones? Tough, just leave! Not good from a customer service and long term view, but from the bosses perspective ‘just get my bonus based on short term....’ maybe it’s suddenly understandable?