[jem]

Well here we are a week later, no further news, both the VM and O2 community forums are read only for almost three weeks. Just how long does it take to migrate to a new platform - well assuming that all due diligence was done and a proper plan put in place.

VM didn’t have a proper plan in place did they?

Now I know that a couple of posters on here are also VIP members of VM’s (ex) forums and presumably have some back channel connections, but they have all gone very quiet - odd that.

It's not coming back, is it? Or if it does it will be a shallow imitation of its former self. It used to be said that the VM customer forums were a beacon of light in the stygian gloom of VM’s sorry excuse for customer service - so obviously that can’t be allowed to continue!

I feel sorry for the staff; it has to be a soul destroying job. Not able to actually do anything but pass messages on, (it is true, no, that various abilities have been removed from their purview recently), and be mandated to reply with the (obviously company policy) ‘sorry to hear of this incident, this is not the quality of service we aim to provide’ spiel - actually yes it is, this is exactly what you aim to provide, because that is what your bosses have spent a lot of time engineering just such a scenario.