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Re: Contract renewal
In my and others experience, where Virgin are concerned, whoever or whatever is actually at fault, it will be the customer that is wrong through them "misunderstanding" or it will be implied that they are lying.
Recordings of the phone call will be 'unavailable'. Even getting them to put the agreement on the notes no longer works as, last time I did that, the notes contained the wrong information so didn't help my case.
Doing as Hugh has suggested appears to now be the only solution for those staying with Virgin.
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