Thread: Contract renewal
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Old Today, 07:00   #8
ozsat
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Re: Contract renewal
I renewed my contract last month on the 'phone.

The contract shown in the app on online does NOT match the agreed contract. The dates show I'm out of contract with no discounts.

I've had emails that do NOT match the agreed contract.

Yet - several calls to CS agree with what I think the contract is and also my billing is what was agreed.

Quote:
Originally Posted by philwhite100 View Post
Our current VM TV Broadband contract is up for renewal at the end of this month (Jan 2026
I used the My Virgin Media app on my iPhone to do this and got a message on the app saying Your changes are on the way with an order summary and order reference code. Apart from this i have heard nothing.
Is the above info i received all that happens or has something gone wrong.

BTW it has been a week since i did this.
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