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Re: Contract renewal
Quote:
Originally Posted by Mr K
They claim it takes weeks to implement if you renew online/ the app. Goes to some incredibly inefficient back office team. However renew over the phone, via retentions, you'll get a much better deal and its implemented immediately.
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I don’t know who "they" are who claim that, as I renewed my deal online last Thursday morning (I was automatically offered £14 off my current price on the website, as the current contract ended mid-February), and received the confirmation paperwork by email less than an hour later..
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