Quote:
Originally Posted by philwhite100
Our current VM TV Broadband contract is up for renewal at the end of this month (Jan 2026
I used the My Virgin Media app on my iPhone to do this and got a message on the app saying Your changes are on the way with an order summary and order reference code. Apart from this i have heard nothing.
Is the above info i received all that happens or has something gone wrong.
BTW it has been a week since i did this.
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They claim it takes weeks to implement if you renew online/ the app. Goes to some incredibly inefficient back office team. However renew over the phone, via retentions, you'll get a much better deal and its implemented immediately.