Quote:
Originally Posted by Carth
hmmm . . . a year or so ago I was kindly informed by VM that I was required to go VoIP for my phone. I wasn't keen so rang to enquire - long story short, yes if you still want the phone option you have to go VoIP . . and, after a further question from me - you will still be charged for the phone 'line' because we are still supplying the phone connection over VoIP.
They fully deserve every loyal customer that walks away at the end of contract  |
OK yes I get your point, but firstly it’s not, absolutely not, a VoIP provision - they sometimes call it that, but mainly through ignorance or a marketing department edict that says it sounds better so....
The ‘line charge’ hasn’t really been a thing for some time; think of it more as the cost of VM providing the service to you, whether you use it or not, it was never really, to pay for the physical cable, it was always to pay for the all the backend infrastructure.
Now the ‘weird’ thing about it being cheaper to take a landline (and never use it) than to not have one, is fairly straightforward. If you have a landline provision as part of your package, then you might, might use it and rack up extra call charges. Presumably VM have done the maths and concluded that they get more money by giving an inducement to have a landline, and bank on enough customers using it to offset the headline price reduction.
So, the obvious thing is to go for it, but one word of warning. If you peruse VM’s official customer forum, you will see a number of posts by people claiming that, although they have no phone physically plugged in, they are being charged for ‘phantom calls’. And having quite a battle in getting them rescinded.