Quote:
Originally Posted by Inactive Digital
I wouldn't mind a 2 year contract if the price I was paying at the end resembled something like the price I was paying at the start. With VM though that extra 6 months of peace costs £48. I'd rather call retentions 6 months earier, as that 20 minute call would be pretty lucrative. It will be interesting to see what, if anything, Ofcom does next about mid-contract rises.
Welcome back OP. It sounds like we live close by one another. There's no full fibre here either and the max I can get on Openreach is 37mb (if I could get a line into my house!). So its VM or mobile broadband for me - a little bit of competition would be nice. Openreach are apparently due to lay full fibre from my exchange next year.
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OFCOM has already done something, prior to their intervention, the supplier could say that ‘each April (say) the price will increase by 4%+the inflation rate as of the previous February’. The obvious issue is that there are a number of ways to calculate the inflation rate, and they don’t all give the same result, secondly, how does a potential new customer know what the inflation rate will be, possibly a year ahead, and can plan accordingly?
OFCOM ruled out such a thing, and said that suppliers had to give specific figures or a fixed percentage increase. Yes it’s still going to cost the customer more money, but at least they have the ability to know what the increase is likely to be, and decide accordingly.
So fine, sign up with, say VM now (other suppliers are available) for £x and you probably can have a good idea of what it will cost next year, and so on.
Oh and you think it will only be a 20 minute (lucrative) call to retentions, now? Good luck with that one! The only, only way to get a good deal is to threaten to leave, and mean it - don’t bluff, they are trained to see through that. And if they accept your offer to leave, then what? You have investigated and costed up alternative suppliers haven’t you - and are actually prepared to go elsewhere?
Because if not, if you give notice, VM accept it and tell you that you will be cut of in 30 days, and you were bluffing and call VM ‘begging’ to stay; there will be a massive red flag on your account which basically says ‘offer this person nothing at all - in fact charge them more’!
---------- Post added at 19:42 ---------- Previous post was at 19:37 ----------
Quote:
Originally Posted by spiderplant
That depends on your priorities. My ISP offered me 18 months. I asked if they could do 24 instead, which they did. Two years of peace.
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Yes OK fine, depends on your personal circumstances. So you are locked in for two years, why not five (five years of peace)?
Except they can and will slightly increase the price you pay every year, and you can’t leave, well not without paying an early disconnection fee - which could run into a fair sum.