Quote:
Originally Posted by jem
You know Paul, I’m not too sure.
If you take a look at the official VM community forum, you will see a quite a few very similar reports from VM customers saying that they have been ‘signed up’ for Netflix without their knowledge, and/or their existing Netflix accounts through VM have been hijacked, often changed to Spanish and they are locked out.
Absolutely no reasonable explanation for this has been given by any of the VM mods on the forum, any suggestion that possibly it is corrupt call centre workers accepting a few backhanders to ‘add’ extra services to unsuspecting customers and then hand over the details to others, tends to be met with a stoney silence and/or rapid removal of the post.
Now, of course, it could just be down to complete incompetence but does smell a bit fishy.
---------- Post added at 22:26 ---------- Previous post was at 20:58 ----------
Oh and oddly enough, just now.
https://community.virginmedia.com/di...ccount/5680321 |
Virgin will be paying peanuts for their offshore call centres, so I think it's entirely credible to speculate that poorly paid staff in a poor country would take a backhander in exchange for customer data.