Quote:
Originally Posted by Taf
For the past couple of weeks, Sky Witness HD (110) has suffered picture break up on many recordings,
So I just went to On Demand and watched the affected programme with that.
But 2 days ago, when accessing On Demand, it comes up with "Subscribe" and "Update to watch".
I called to complain and spent over half an hour as the system was checked, reset, checked and reset again with no change.
I suspect a software glitch at VM or Sky, but they are sending a tech on Monday to check out my box and connection. The lady spent ages explaining that I would be charged £25 if they found no fault, or if we weren't in when they arrived.
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There have been reports of picture break up on various channels (i've experienced this myself).
What a cheek to threaten you with a £25 charge if no fault is found. An intermittent fault may not manifest when the engineer visits. They really do go out of their way to piss off customers and, thus, lose subscribers.