Looks like she is probably in the clear unless something else comes up. The letting agency explicitly told her they were applying the licence, only for the person making the promise to resign before they did. Leaving both Reeves thinking it was done, and the agency unaware of this.
https://www.bbc.co.uk/news/live/c24l7gnp3v2t
The agency has apologised:
Quote:
"We alert all our clients to the need for a licence. In an effort to be helpful our previous property manager offered to apply for a licence on these clients' behalf, as shown in the correspondence.
"That property manager suddenly resigned on the Friday before the tenancy began on the following Monday.
"Unfortunately, the lack of application was not picked up by us as we do not normally apply for licences on behalf of our clients; the onus is on them to apply.
"We have apologised to the owners for this oversight.
"At the time the tenancy began, all the relevant certificates were in place and if the licence had been applied for, we have no doubt it would have been granted.
"Our clients would have been under the impression that a licence had been applied for. Although it is not our responsibility to apply, we did offer to help with this.
"We deeply regret the issue caused to our clients as they would have been under the impression that a licence had been applied for."
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