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Originally Posted by Saul's Grandad
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She then told me (scammer playbook alert!) that these offers might not be available if I delayed. I said that I didn't commit to anything on the spur of the moment over the phone and that I would need to discuss with my wife, so please send details in an email.
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And that is VM’s method of working, the offers are ‘of the moment’, which is perfectly legal, they make an offer, you accept it or don’t. If you don’t then that offer is gone, you might get it offered to you again, but don’t count on it!
One good bit of advice is that if they make an offer which sounds even half-way decent then accept it on the spot, because you can always cancel under the statutory 14 day ‘cooling off’ period and revert back to what you had before.
There is still a OK based support provision but it is impossible to get directly through to them, if you call the standard number, their IVR system will route you to the next available person, who m ay be in the UK or anywhere in the world - they also have no ability to transfer you, so no point in asking. It used to be accepted that calling just after 8am would give the best chance (no guarantee though) of being put through to a UK-based person, but more recent reports suggest that this is no longer true.
The only, only way of getting a ‘good’ deal is literally to cancel, put in your 30 day notice period, then and only then might they call you back with a better offer. But they might not, they might take you at your word and let you cancel. Whatever you do, don’t call them back and grovel. If you do a massive flag will be put on your account along the lines of ‘In future offer this person NOTHING - he’ll threaten to leave, but won’t, in fact increase his price’.