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Taf · 30-09-2025, 18:30

So there I was, sat waiting for the phone to ring from UC for "biographical checks" on our daughter.

All the paperwork in front of us as required by the blurb on the online ESA/UC Migration Notice: her NHS card, French ID, Citizen Card, birth certificate, bank card, bank statement, and PIP notice giving her address.

The phone rang, the guy introduced himself, asked for me by name as I am her Appointed Person. He asked for my NI number, DOB and address.

"Right, all that is in order, her first UC payment will be monthly starting 17th October".

"Do you want to speak to her now?"

"Nope, as you are her Appointed Person, and have verified ID dating back to your RAF and Home Office service, you are her guarantor of identity".

"So the same again for her twin brother?"

"Not at all, I shall clear that now, and he'll also get his first payment on 17th October".

All the fussing about and it was that easy!

He noted the problems logged against the process of the claims, and will inform the higher-ups that the system is not tweaked for situations like theirs.

30-09-2025, 18:30	#40
Taf cf.mega poster Join Date: Jun 2003 Location: Kairdiff-by-the-sea Age: 69 Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo Posts: 10,293	Re: ID checks So there I was, sat waiting for the phone to ring from UC for "biographical checks" on our daughter. All the paperwork in front of us as required by the blurb on the online ESA/UC Migration Notice: her NHS card, French ID, Citizen Card, birth certificate, bank card, bank statement, and PIP notice giving her address. The phone rang, the guy introduced himself, asked for me by name as I am her Appointed Person. He asked for my NI number, DOB and address. "Right, all that is in order, her first UC payment will be monthly starting 17th October". "Do you want to speak to her now?" "Nope, as you are her Appointed Person, and have verified ID dating back to your RAF and Home Office service, you are her guarantor of identity". "So the same again for her twin brother?" "Not at all, I shall clear that now, and he'll also get his first payment on 17th October". All the fussing about and it was that easy! He noted the problems logged against the process of the claims, and will inform the higher-ups that the system is not tweaked for situations like theirs.