Quote:
Originally Posted by toonlight
If you have option right now I'd move over from virgin, most Alt net providers offer to buy out your contract - youfibre said as much to me.....
Snip.snip.snip
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But do read the small print, on YF’s website it does say that they will pay ‘up to’ £300 to cover Early Disconnection Fees, not necessarily, the whole lot. Also just to add to the confusion, it mentions what you need to do, to whit;
Send a copy of your final bill from your current provider to
cbo@youfibre.com and include:
Your full name
Your address incl. Postcode
YouFibre order number e.g. ORXXXXXX from your order confirmation email.
The final bill needs to show:
Your full name and address - this should match your YouFibre order details
The Early Termination Fee for Broadband clearly itemised - it should be £300 or under to qualify.
It’s the last line which adds to the general confusion, a literal reading would suggest that if your bill is over £300 you get nothing back, not even £300 towards the cost! Oh and this only covers the ‘broadband’ portion of the bill, so if you are also paying for TV or phone, that’s not covered.
Like I said, read and understand the small print and Ts and Cs, don’t blindly believe what a random salesman knowing on the door promises!