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Taf · 22-08-2025, 17:43

I am our twins' Appointee for all matters relating to the DWP. All letters for them come to me, by name, to our address.

They recently had letters saying they have to migrate from ESA to Universal Credit.

I went to the specified online address, and was told they had to set up UC accounts to do the migration.

So that the emails would come directly to me, I gave my email address.

Nope, they still have that email address on file from many years ago when I was still being paid Carers Allowance.

So I decided to make 2 more Gmail accounts so that any emails would come to my inbox.

Nope, Gmail will only allow 2 addresses with the same mobile phone number.

I phone the UC helpline as was told that I should "get another SIM card on contract" so that I could get another Gmail account.

Since I had someone on the phone I raised the subject of items required for their ID checks:

"To prove your identity, you’ll need some documents such as your:

driving licence
passport
debit or credit card
payslip or P60"

They have none of the 4.

"Oh, they are going to have problems then" And he hung up.

22-08-2025, 17:43	#1
Taf cf.mega poster Join Date: Jun 2003 Location: Kairdiff-by-the-sea Age: 69 Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo Posts: 10,205	ID checks I am our twins' Appointee for all matters relating to the DWP. All letters for them come to me, by name, to our address. They recently had letters saying they have to migrate from ESA to Universal Credit. I went to the specified online address, and was told they had to set up UC accounts to do the migration. So that the emails would come directly to me, I gave my email address. Nope, they still have that email address on file from many years ago when I was still being paid Carers Allowance. So I decided to make 2 more Gmail accounts so that any emails would come to my inbox. Nope, Gmail will only allow 2 addresses with the same mobile phone number. I phone the UC helpline as was told that I should "get another SIM card on contract" so that I could get another Gmail account. Since I had someone on the phone I raised the subject of items required for their ID checks: "To prove your identity, you’ll need some documents such as your: driving licence passport debit or credit card payslip or P60" They have none of the 4. "Oh, they are going to have problems then" And he hung up.