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It takes weeks to get an engineer round, and I don't want to take time off work. How can I make the later STB recognise my card so I can get all my additional channels
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Simply put, it won't. The box and card are tied at manufacture and you can't retie to another box (apart from anything else it'll cause me extreme pain trying to track the thing, but that's another issue).
Feel free to phone an engineer, but be aware that if there's nothing actually wrong with your box, the call out will cost you money. You can give the other box back to him, though.