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**Chris** · 03-08-2025, 15:13

Take a self-narrated video on pick-up and again at drop off. Spend a couple of minutes on it, and draw attention to every flaw you encounter. If possible make sure they see you doing it.

I’ve hired from Hertz and others via easycar, and not from BHX, but it’s unlikely that branch has a specific problem. As you’ve already identified, review sites just tend to concentrate the small number of issues people have in one place. In 4-5 hires I’ve not had any issues.

Additional point, be aware of that descriptor, “or similar”. That refers to the size of the car, and not equivalent equipment on board, and with EVs it certainly doesn’t equate to similar range. If they don’t offer you a Polestar 2 on pickup be very careful what else they might try to give you. If you’re very lucky and get a Tesla you’ll be fine, but there are certain other EVs in that class with woeful electric range. If they offer you something like a Vauxhall Mokka for example you’ll easily end up with 20-25% real-world range than a Polestar. If you’re going on a long motorway run, you should insist on the Polestar and explain that range is of particular importance.

03-08-2025, 15:13	#4
Chris Trollsplatter Join Date: Jun 2003 Location: North of Watford Services: Humane elimination of all common Internet pests Posts: 38,112	Re: Car rental with hertz Take a self-narrated video on pick-up and again at drop off. Spend a couple of minutes on it, and draw attention to every flaw you encounter. If possible make sure they see you doing it. I’ve hired from Hertz and others via easycar, and not from BHX, but it’s unlikely that branch has a specific problem. As you’ve already identified, review sites just tend to concentrate the small number of issues people have in one place. In 4-5 hires I’ve not had any issues. Additional point, be aware of that descriptor, “or similar”. That refers to the size of the car, and not equivalent equipment on board, and with EVs it certainly doesn’t equate to similar range. If they don’t offer you a Polestar 2 on pickup be very careful what else they might try to give you. If you’re very lucky and get a Tesla you’ll be fine, but there are certain other EVs in that class with woeful electric range. If they offer you something like a Vauxhall Mokka for example you’ll easily end up with 20-25% real-world range than a Polestar. If you’re going on a long motorway run, you should insist on the Polestar and explain that range is of particular importance.