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Central · 03-08-2025, 09:32

Hi all,
I’ve got an EV booked via Booking.com with Hertz UK — listed as a “Polestar 2 or similar” from Birmingham Airport, running from 30th August to 7th September. I’ve added Booking.com’s excess cover as a backup.

I’ve come across quite a few bad reviews online (Trustpilot, Google etc.) — mostly about unexpected charges, delays with deposit refunds, and issues during returns (including claims of damage that renters say wasn’t there). Some mention being caught out by their AI vehicle scanner, which apparently assesses damage automatically.

I realise people are more likely to leave negative reviews than positive ones, and Hertz must rent out thousands of cars a year without issue — but I’m just trying to get a balanced picture.

So I’m wondering — has anyone had a recent experience with Hertz at Birmingham Airport? Especially with EVs or their returns process? How was the AI scanner handled? Any problems with deposits or surprise charges?

Appreciate any insights.

03-08-2025, 09:32	#1
Central Join Date: Sep 2006 Location: Midlands Age: 44 Services: Sky + HD family pack 50mb XXL Phone M Sutton Coldfield TX Posts: 1,281	Car rental with hertz Hi all, I’ve got an EV booked via Booking.com with Hertz UK — listed as a “Polestar 2 or similar” from Birmingham Airport, running from 30th August to 7th September. I’ve added Booking.com’s excess cover as a backup. I’ve come across quite a few bad reviews online (Trustpilot, Google etc.) — mostly about unexpected charges, delays with deposit refunds, and issues during returns (including claims of damage that renters say wasn’t there). Some mention being caught out by their AI vehicle scanner, which apparently assesses damage automatically. I realise people are more likely to leave negative reviews than positive ones, and Hertz must rent out thousands of cars a year without issue — but I’m just trying to get a balanced picture. So I’m wondering — has anyone had a recent experience with Hertz at Birmingham Airport? Especially with EVs or their returns process? How was the AI scanner handled? Any problems with deposits or surprise charges? Appreciate any insights.