Well done VM on their award! 3rd year running, wonder if they get to keep the cup?
https://www.which.co.uk/policy-and-i...r-awLXz0F7OWMO
Quote:
Hat trick of horrors: Virgin Media
Poor customer ratings and an expensive price rise sees Virgin Media awarded a Shoddy for the third year running. Virgin Media was the worst-ranked provider in Which?’s annual broadband survey, with poor ratings for customer service and support.
This year, Virgin Media also introduced the biggest mid-contract price rise for broadband-only customers of £3.50 a month, compared with the £3 a month announced by most other providers. The company has also been under investigation by Ofcom since 2023 following customer complaints that Virgin Media is making it difficult for them to cancel their services. This case is still ongoing.
|