Quote:
Originally Posted by Pofadda
If they did, they hadn’t tried using My VM recently as no reference to ’chat’ seems to be there.
Seriously, is there no way to communicate with a human short of fighting through the menus until one can get to a Retention person? I’ve only been back with VM long enough to get my second bill and I want to leave (again).
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When signed into My VM there is sometimes an option to use Messenger when you click on Upgrades.
There is an online messenger on the
https://www.virginmedia.com/help/leaving/ page.
You can also contact VM via WhatsApp on 0780 3089 684
Or you can contact VM on Social Media by either messaging
Facebook:
https://www.facebook.com/virginmedia or Twitter:
https://twitter.com/virginmedia
There is also the online Community
https://community.virginmedia.com/