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Originally Posted by Hom3r
My niece is flying to Miami tomorrow from Heathrow hopefully, its cost her a fortune
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The airline should still get her home but maybe not tomorrow and maybe not to LHR. Airline will offer a rebooking or a refund. Always go for the rebooking, never a refund on a return leg. The airline might say they will transfer to a certain flight, click ‘yes’ to accept but it’s worth checking if there is a better alternative before doing that. For example, if she lives in Birmingham, then a Manchester flight would be better than a Gatwick one.
She will be entitled to reasonable expenses but it’s worth checking the process for that. Some airlines give vouchers, others say claim expenses back. If she needs to claim expenses back, KEEP RECEIPTS. Card receipts might not work, ask for a ‘receipt for my expenses’ or a ‘tax receipt’ and she should be good as long as she doesn’t go mad spending. A Holiday Inn and a modest meal will work, The Ritz and a Michelin Starred meal might not work…
Note that she probably won’t get compensation as this wasn’t the airlines fault but being safe, rested and fed is good.
Apologies if I am teaching to suck eggs but as someone who has had three flights cancelled or severely delayed in the past, I hope this might help