[trublue]

Hi,
I logged into my virginmedia account and was greeted with a message saying my contract was nearly up.It also showed a box which said your offer, which I duly clicked.It said I could keep exactly the same package I have now(Ultimate Volt bundle) for a price of £82.82.So I clicked another box that said,grab the deal.I got a confirmation quite quickly(3rd January) outlining the package, and one week later an email saying thanks for choosing Virgin Media, it included a summary of my order.Fast forward 3 weeks and I noticed my monthly payment has shot up.After contacting CS, they said I am still on my old package and there was nothing about my new package.I gave them an order and reference number, but they couldn't access them.Because we were going round in circles, I ended the conversation, and tried ringing again, hoping to get a UK CS agent,which I did.The only added bit of info I got from him was, oh yes,I see the deal, but you didn't approve it.WTF, how could I approve it, when there is no means to do it.Anyhow, I got the email saying, Thanks for choosing Virgin Media,isn't that some sort of approval?Anyhow, he couldn't help me,but suggested contacting live chat,which I can't,then suggested Whatsapp which I did,attached details and explained everything then pressed send.But isn't whatsapp just a bot?So the question is,what can I do, is it worth taking this further, or should I just give up.If the latter,I will be phoning them again to change my package.