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beaker17 · 20-01-2025, 16:55

Something that no customer knows and which Virgin should have told every customer in writing.

The problem I had was this -
I had about 30 recordings and a number of planned recordings.
I was watching a recording when the screen froze and a panel came uo saying "Service not available - try later ". I tried several hours later and it still said the same.

I switched off the power and back on again. When I checked my recordings, the whole screen said "No recordings" !!! They were all gone.
Apparently if you cut the power or there is a power cut when an alert message is showing the box resets itself and all recordings and planned recordings are lost.

As an engineer THAT is crap engineering in the extreme and certainly not fail safe practice.
So Virgin have placed their customers back in the Stone Age with no recording facility and a system design that deletes all their recordings when an alert message is showing and the power is cut.
Thank you Virgin for a shameful and disgraceful future system.

20-01-2025, 16:55	#4
beaker17 If it moves, shoot it Join Date: Oct 2015 Location: London Services: Virgin Media Tivo Kahuna Big Bundle, phone and Broadband. Posts: 150	Re: Virgin TV Service Something that no customer knows and which Virgin should have told every customer in writing. The problem I had was this - I had about 30 recordings and a number of planned recordings. I was watching a recording when the screen froze and a panel came uo saying "Service not available - try later ". I tried several hours later and it still said the same. I switched off the power and back on again. When I checked my recordings, the whole screen said "No recordings" !!! They were all gone. Apparently if you cut the power or there is a power cut when an alert message is showing the box resets itself and all recordings and planned recordings are lost. As an engineer THAT is crap engineering in the extreme and certainly not fail safe practice. So Virgin have placed their customers back in the Stone Age with no recording facility and a system design that deletes all their recordings when an alert message is showing and the power is cut. Thank you Virgin for a shameful and disgraceful future system. Last edited by beaker17; 20-01-2025 at 17:17.