Quote:
Originally Posted by Itshim
Have to say I have had problems in the past, however I am still with them. The grass etc.Seems people like Richard complain, every other day but still are customers, if I am incorrect please accept my apology. If you don't like what's on offer walk.  |
Some people have no choice but to use Virgin, hopefully this will change in time and I can close the last remaining account that I have with them.
---------- Post added at 13:47 ---------- Previous post was at 13:41 ----------
Quote:
Originally Posted by daveeb
Out of interest who have you used who has been worse than VM ?
For me BT were terrible also but that, thankfully, was a very long time ago.
I'm still with VM for now because (for once) i managed to get a good deal that suited my requirements but I still think their customer service is dire.
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It certainly is. What sort of company is so inept that a customer ultimately had his ability to obtain credit to buy a car impacted. His crime? He subscribed to TNT Sports!!!!
Furthermore, when he complained about this outrageous situation, he was treated in such a cavalier manner that he was told that it would be at least two weeks before his issue would be looked at. No sense of urgency, no eagerness to at least try to make amends. Nothing.
They aren't fit to be in business.