Quote:
Originally Posted by peanut
Noo, I'm sure I'll get my call backs from them, I've got 5 or 6 call backs lined up so far. Okay they're all a bit late. They did say they'll sort out my issues, it's only been 9 days so far.
Seriously though, sadly I'm now fearing the worse and what you're saying sounds totally believable now.
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I hope i'm wrong, but forewarned is forearmed.
I posted this earlier in a different thread, their inept behaviour actually led to a customer having his credit rating being affected when he wanted to buy a car!!
And all because he added TNT Sport:
Quote:
I've just been looking at the Virgin Media Community Forum.
They had an offer of TNT Sport for £5 on their streaming service (a £13 discount). When the bills came in, people were charged £16.20.
A number of people complained, some were ignored, whilst others were whisked into private conversations.
It was said that text messages had been sent out about this to everyone affected, but none were received. After this was complained about, a text magically appeared.
Instead of correcting the issue, customers still received incorrect bills and, believe it or not, late payment fees!!
The most shocking thing of all is that they then passed details of these ficticious late payments onto credit reference agencies, thus impacting credit scores for affected customers. This affected someone who had intended buying a car at the weekend.
When he complained, he was given an email to write to and was told that it would be at least two weeks before he would be contacted about such a serious issue. It clearly didn't take two weeks to erroneously report the customer for so called bad debt. What about anyone in the process of buying a house with a mortgage??
Yet another example of their atrocious incompetence by making a mess of something that should be so simple and then not dealing with it properly time and time again so that a much more serious situation arises.
https://community.virginmedia.com/t5...y/td-p/5508825
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