Quote:
Originally Posted by RichardCoulter
This all sounds so familiar. Can I predict what is likely to happen?
They will ignore your attempts to resolve it or any complaints made, usually via the promise of a call back that never happens. Any emails/letters sent will be ignored altogether. Even if signed for to confirm receipt, they will claim not to have received your letter.
If you persist, it will be deemed to be completely your own fault as per the notes on your account and your complaint won't be upheld.
You will be asked to return the excess hubs. Whether you do or you don't you will be threatened with a charge because you haven't returned them, followed by said charges on your bill.
If you go on to complain via the alternative dispute resolution procedure, they will say that they are no longer able to do anything to correct your account because of this.
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Noo, I'm sure I'll get my call backs from them, I've got 5 or 6 call backs lined up so far. Okay they're all a bit late. They did say they'll sort out my issues, it's only been 9 days so far.
Seriously though, sadly I'm now fearing the worse and what you're saying sounds totally believable now.