Quote:
Originally Posted by nomadking
Where did I say either of them were looking to upgrade?
1st case:- If she had actually moved, then why did the ombudsman rule in VM's favour? VM wouldn't have contested it, if should could prove that she had moved and not simply planned to move. No mention of her actually moving.
2nd case:- She asked to reduce her package by removing the landline. VM said that wasn't possible. She was issued with a new 18th month contract(letter was in the programme) including M250 broadband. She found prices elsewhere that were cheaper and decided to cancel. She cancelled via email, which is not valid. The programme made a big deal about that. BT and Vodaphone also don't allow cancellation via email.
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Your portrayal of the programme doesn't concur with my memory of this and you are well known for taking the polar opposite view to anything that you respond to, (I suspect deliberately), as well as having zero empathy or compassion for those in difficult circumstances. I'm wondering if, since the General Election, you're now obsessing over Virgin Media??
The best thing to do is to allow people to watch it themselves and form their own opinion.
If you are in any doubt as to whether Virgin is a good company or not, read on.
I've just been looking at the Virgin Media Community Forum.
They had an offer of TNT Sport for £5 on their streaming service (a £13 discount). When the bills came in, people were charged £16.20.
A number of people complained, some were ignored, whilst others were whisked into private conversations.
It was said that text messages had been sent out about this to everyone affected, but none were received. After this was complained about, a text magically appeared.
Instead of correcting the issue, customers still received incorrect bills and, believe it or not, late payment fees!!
The most shocking thing of all is that they then passed details of these ficticious late payments onto credit reference agencies, thus impacting credit scores for affected customers. This affected someone who had intended buying a car at the weekend.
When he complained, he was given an email to write to and was told that it would be at least two weeks before he would be contacted about such a serious issue. It clearly didn't take two weeks to erroneously report the customer for so called bad debt. What about anyone in the process of buying a house with a mortgage??
Yet another example of their atrocious incompetence by making a mess of something that should be so simple and then not dealing with it properly time and time again so that a much more serious situation arises.
https://community.virginmedia.com/t5...y/td-p/5508825