Quote:
Originally Posted by peanut
It's just keeps on getting worse.....
Yes I now have 3 superhub 5s, 2 more did turn up today. I've managed to connect to one. I've got the 1gb broadband as agreed. Yay.
But now I've lost most of my TV package, they've downgraded it to basic. This wasn't agreed to as was told everything will stay as it was.
Losing the will to live at the mo. Now 8 days trying to sort it out and still got no idea what's going on.
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This all sounds so familiar. Can I predict what is likely to happen?
They will ignore your attempts to resolve it or any complaints made, usually via the promise of a call back that never happens. Any emails/letters sent will be ignored altogether. Even if signed for to confirm receipt, they will claim not to have received your letter.
If you persist, it will be deemed to be completely your own fault as per the notes on your account and your complaint won't be upheld.
You will be asked to return the excess hubs. Whether you do or you don't you will be threatened with a charge because you haven't returned them, followed by said charges on your bill.
If you go on to complain via the alternative dispute resolution procedure, they will say that they are no longer able to do anything to correct your account because of this.
---------- Post added at 11:16 ---------- Previous post was at 11:12 ----------
Quote:
Originally Posted by Paul
I'm glad to be finally rid of these cowboys.
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What have they done to make you say that (not that I disagree), but i've never seen you criticise Virgin prior to this.
If you are able to, you do right to vote with your feet. This is what i've done with the vast majority of the accounts that I control.