Thread: General Virgin up to their usual tricks.
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Old 09-01-2025, 21:41   #12
Itshim
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Re: Virgin up to their usual tricks.
Quote:
Originally Posted by nomadking View Post
Where did I say either of them were looking to upgrade?
1st case:- If she had actually moved, then why did the ombudsman rule in VM's favour? VM wouldn't have contested it, if should could prove that she had moved and not simply planned to move. No mention of her actually moving.
2nd case:- She asked to reduce her package by removing the landline. VM said that wasn't possible. She was issued with a new 18th month contract(letter was in the programme) including M250 broadband. She found prices elsewhere that were cheaper and decided to cancel. She cancelled via email, which is not valid. The programme made a big deal about that. BT and Vodaphone also don't allow cancellation via email.
Sounds like she didn't read the contract. Make fuss and go on tv is the way to go. That will sort it
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