Quote:
Originally Posted by nomadking
I remembered it and rewatched the programme to double-check before posting.
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A TV programme dedicated to busting rip off companies is hardly going to feature someone complaining to them, them investigating it and finding that the complainant was lying.
A woman who no longer needed broadband because she was moving house would hardly enquire about upgrading her speed.
I suspect that much of this could be down to the offshore call centre staff twisting what's been discussed in order to boost their commission.
It was these that offered me X service at Y price, which I agreed to. Then my bill came and it was completely different to what i'd agreed to. I always say that I want things to be summarised on my notes, but this strategy no longer works as when I complained they had written false information on there to cover their tracks.
I stood my ground and eventually got it corrected and received some extra channels by way of an apology, so people mustn't give up when this happens or it will only encourage malpractice.
---------- Post added at 18:50 ---------- Previous post was at 18:50 ----------
Quote:
Originally Posted by Paul
When I used the chat I was able to save it afterwards, so no one could dispute what was said. I would think the same applies to using whatsapp.
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This is essential when doing business with Virgin.