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Old 09-01-2025, 12:47   #482
peanut
NUTS !!
 
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Re: Virgin Media Customer Service- Your Personal Experience

Quote:
Originally Posted by Mr K View Post
Mmm, there are other ways, but I know ringing VM is an ordeal.
https://www.virginmedia.com/help/com...2-0454d71efacd

You could also include a complaint about their online complaints form
Haha. Never ends...

Update....

I called again 150, retentions. Got through to someone quite quick. The person was very helpful, he gladly helped me out, said he'll sort it out, no issues, no hassles. Totally different from yesterday. Told me to plug in the new Superhub 5. But it doesn't work....

I called them back to try and get the Hub sorted, to activate it etc but no go. I only called to get this issue sorted nothing more than that. The person said he looked at my notes, gave me a better deal straight off (slightly lower price). And organised an engineer to come out tomorrow morning to sort the Superhub out etc. You just can't make it up.

He said he'll send a copy of the contract to me via email straight away... Not received anything as yet... I'm still not optimistic about anything yet.

And just had another text and they're sending out another Superhub 5.... So now I might get 2 delivered at the same time.... Who knows, the engineer might have one with him, so that could No.4...
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Last edited by peanut; 09-01-2025 at 13:08.
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