Quote:
Originally Posted by RichardCoulter
This morning, from about 20 minutes in, a BBC programme that highlights companies that rip people off had a feature about Virgin. The first case was about a woman that was moving who rang to cancel and then Virgin denied this ever happened. Instead they said that she rang to enquire about upgrading her package!! After the programme became involved they agreed to call off the debt collectors and deal with the cancellation properly.
The second case involved a price being agreed and then a higher price being demanded when the bill came, I think that many/most on here have had that trick played on us.
Rip-Off Britain can be seen here:
https://www.bbc.co.uk/programmes/m0026qhc |
Both wanted to downgrade.
First case:- The ombudsman twice found in VM's favour.
Second case:- cancellation by e-mail is not valid.